Frequently Asked Questions

Onboarding with TRC is really easy. All we need from you is:

• Your Merchant IDs/MIDs in order to track and verify card-linked transactions, we can obtain this ourselves in most cases by performing a test transaction for online Merchant IDs.
• Company’s registered address. Please inform us if this ever changes
• Any marketing imagery you’d like the Reward Programmes to use, however we can source these for you (logo, small banner & a large banner)
• Short (2-4 lines) & Long (4-6 lines) description of the brand 
• Contacts for general and billing. Preferably this will be a direct employee of the company (not an affiliate). Please inform us if this changes.

A merchant ID is a unique identification number attached to a business that tells the payment processing systems involved in a transaction where to send which funds. It is an identifier used to facilitate credit/debit card payments. This is non-sensitive information and should be readily available from your payment provider.

 You can find your Merchant ID:

• By speaking to your payment processor or acquirer – it may be located on your invoice, bank statement or your merchant portal
• There may be a sticker affixed on the side of your POS/terminal that may include the MID
• It may be printed on a merchant copy receipt from your POS terminal 
• It may be referenced on your bank statement for deposits from your card facility 
• By speaking to your finance/procurement team 

If you use multiple banks, you may have a different MID for each provider.

We can perform a test transaction to obtain your merchant ID or get assistance from the Reward Programmes to locate it for you. If we obtain any Merchant IDs from our Reward Programme partners we will always notify you for confirmation to use these.

It’s important that you let us know of any changes to your merchant ID as we use this to track sales. If you fail to notify us of any changes to your Merchant IDs then you will still be liable to pay for sales tracked on any expired or invalid Merchant IDs.

We currently need an address in one of the following countries in order to set the offer live, please note, we cannot use a PO BOX address as a valid address.

• Canada
• Finland
• Ireland
• Japan
• Norway
• Sweden
• United Arab Emirates
• United Kingdom
• United States

We send over everything we receive from the Reward Partners. Please note that data availability may vary depending on what we receive. Some publishers provide the date/amount spent/last 4* of the customers bank card and an auth code, however, some may only include the date and amount spent.

Some of our publishers can provide performance and analytics to show things like growth in market share, customer retention, customer spend/increased spend/frequency/new and existing customers. If you’re interested in receiving this, please get in touch with your account manager. Not all publishers provide the same data. If you would like more information on which reward programmes provide which data then please get in touch with your Account Manager.

Please note that all transaction data is pre-verified and validated by our Reward Partners in collaboration with Visa, Mastercard, American Express as well as other major card issuers. Unlike traditional affiliate marketing offers, these transactions do not require validation from the Retailer.

The transactions are typically recorded from beginning to month end, with the exception of Cardlytics US who record transactions from the 9th – 9th of the month. Invoices will be sent alongside the transactional data around the middle of the month. Please note that this may vary depending on the Reward Programme’s scheduling and billing runs.

Sometimes we receive the data from the Reward Programmes at different times therefore you may receive 2 invoices and 2 transaction reports.

We do not provide or have access to Order IDs or Transaction IDs. We send over all the data that we receive directly from our Reward Programmes. These are all qualified, end of sale transactions.

We do not have any insight on traffic/clicks as we are not an affiliate. All transactions are picked up purely via card linking and tracked via your Merchant ID.

We are currently still working on a dashboard which will allow you to view performance metrics such as ROAS, average customer spend, market share gain, total sales and which Reward Programmes you are currently live with.

Yes, the majority of our publishers will track customer refunds so that you will not pay for cashback awarded on refunded transactions. Please note that our partner, Cardlytics do not track refunded sales, so if your brand is live on a Cardlytics campaign you may be liable to pay for cashback on refunded transactions from these customers.