Frequently Asked Questions

Onboarding with TRC is really easy. All we need from you is:

• Your Merchant IDs/MIDs in order to track and verify card-linked transactions, we can obtain this ourselves in most cases by performing a test transaction for online Merchant IDs.

• Company’s registered address. Please inform us if this ever changes

• Any marketing imagery you’d like the Reward Programmes to use, however we can source these for you (logo, small banner & a large banner)

• Short (2-4 lines) & Long (4-6 lines) description of the brand 

• Contacts for general and billing. Preferably this will be a direct employee of the company (not an affiliate). Please inform us if this changes.

A merchant ID is a unique identification number attached to a business that tells the payment processing systems involved in a transaction where to send which funds. It is an identifier used to facilitate credit/debit card payments. This is non-sensitive information and should be readily available from your payment provider.

 You can find your Merchant ID:

• By speaking to your payment processor or acquirer – it may be located on your invoice, bank statement or your merchant portal
• There may be a sticker affixed on the side of your POS/terminal that may include the MID
• It may be printed on a merchant copy receipt from your POS terminal 
• It may be referenced on your bank statement for deposits from your card facility 
• By speaking to your finance/procurement team 

If you use multiple banks, you may have a different MID for each provider.

We can perform a test transaction to obtain your merchant ID or get assistance from the Reward Programmes to locate it for you. If we obtain any Merchant IDs from our Reward Programme partners we will always notify you for confirmation to use these

It’s important that you let us know of any changes to your merchant ID as we use this to track sales. If you fail to notify us of any changes to your Merchant IDs then you will still be liable to pay for sales tracked on any expired or invalid Merchant IDs.

We currently need an address in one of the following countries in order to set the offer live, please note, we cannot use a PO BOX address as a valid address.

• Canada
• Finland
• Ireland
• Japan
• Norway
• Sweden
• United Arab Emirates
• United Kingdom
• United States

The data report may include the date/time of purchase, amount spent and the last 4* of the customer’s bank card.

Please note that all transaction data is pre-verified and validated by our Reward Partners in collaboration with Visa, Mastercard, American Express as well as other major card issuers. Unlike traditional affiliate marketing offers, these transactions do not require validation from the Retailer.

Some of our publishers can provide performance and analytics to show things like growth in market share, customer retention, customer spend/increased spend/frequency/new and existing customers. If you’re interested in receiving this, please get in touch with your account manager. Not all publishers provide the same data. If you would like more information on which reward programmes provide which data then please get in touch with your Account Manager.

Please note that all transaction data is pre-verified and validated by our Reward Partners in collaboration with Visa, Mastercard, American Express as well as other major card issuers. Unlike traditional affiliate marketing offers, these transactions do not require validation from the Retailer.

We have 2 billing runs per month, depending on where your offer is live, you can expect to receive an invoice around the 5th and between the 15th – 21st of each month as this is when we receive the reporting from the Reward Programmes. Invoices will be sent alongside the transactional data. 

We have 2 billing runs per month, depending on where your offer is live, you can expect to receive an invoice around the 5th and between the 15th – 21st of each month as this is when we receive the reporting from the Reward Programmes. Invoices will be sent alongside the transactional data. 

Sales are tracked at transaction level, therefore, we do not provide or have access to Order IDs or Transaction IDs. We send over all the data that we receive directly from our Reward Programmes. These are all qualified, end of sale transactions and are verified and validated by Visa and Mastercard.

We do not have any insight on traffic/clicks as we are not an affiliate. All transactions are picked up purely via card linking and tracked via your Merchant ID.

We have developed a dashboard, which provides a comprehensive view of all invoices (both due and past), ROAs, average spend, active partners, transaction volume, and other key metrics. This will allow you to easily track the performance of the offer each month. Please note that the data will still be updated on a monthly basis, as we receive the end-of-sale information from each reward program once a month.

Some of our reward programmes track refunds, and where this data is available, the refunded amount is deducted from the following month’s invoice. However, PNC, BOA and Collinson do not track refunds. We consider this to present a low level of risk, as the value of refunds is minimal compared to the overall return on investment, which significantly outweighs the small proportion of refunded sales.